Date Added: May 2011
Today it is almost impossible for a large organization to survive without considering the needs and expectations of its customers through a Customer Relationship Management (CRM) system. Electro-Motive Diesel, Inc. (EMD) realized that it required an on-demand CRM system that would provide enterprise-wide data on sales and customers in real-time. TCS implemented the module within the stringent deadline of one month, at an optimal cost and highest quality. The TCS team did a quick and thorough assessment of EMD's needs and gave the company a detailed analysis together with the pros and cons of the various on demand CRM options available − Siebel on Demand, SugarCRM and Salesforce.