Outsourcing

Electrolux-Patni Partnership Takes Customer Service To New Heights

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Executive Summary

A consumer appliances company, the Electrolux Group ranked among the Top 200 companies on the 'Forbes International 500' list. More than 55 million Electrolux Group products are bought across 150 countries each year. Electrolux IT Solutions' goal is to create a Europe-wide Service Desk providing first line support and problem recording to be serviced by Electrolux IT Solutions' European staff onshore, with a partner providing third line support offshore. Patni scored over other leading Indian IT companies as the offshore partner of choice. It stood out for its understanding of Electrolux IT Solutions' business locally, its technical soundness, cost-effectiveness and quality orientation. A proven offshore partner, Patni also guaranteed a high level of service.

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