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Elevator Firm Improves Data Transmission, Saves Field Workers Time With Smartphones

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Executive Summary

Lack of mobile data communication was limiting growth at Accel Lifts. Field engineers lost time transporting paper documents and sales staff faced ongoing e-mail backlogs. Manual data duplication overburdened administrators. With Windows Mobile phones running line-of-business software, communication and data transmission greatly improved. Accel Lift's engineers save more than 150 hours a year, and sales staff expect to save more than 10 days a year. The company is poised to grow.

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