Collaboration

Emergency Service Agency Cuts Disaster-Response Time With Award-Winning IT Tools

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Executive Summary

The Middle Gelderland Emergency Service Region provides comprehensive emergency assistance to the citizens of eastern Netherlands. The disaster-response team was challenged by information systems that were difficult to use and suffered from inconsistent connectivity and response times that were below target levels. The agency collaborated with Microsoft Certified Partner Geodan to develop Eagle Suite, an IT solution based on Microsoft Office Groove 2007, Microsoft Bing Maps for Enterprise (formerly Virtual Earth), Microsoft Office SharePoint Server, and ESRI ArcGIS geographical data. With Eagle Suite, the Emergency Service Region now integrates geographical, textual, and visual information in a single view and Command Center meeting times have been reduced by more than 30 percent.

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