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Emergency Telemedicine Provider Saves Lives Every Day by Using Clinical CRM System

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Executive Summary

Specialists On Call (SOC) is the largest provider of emergency telemedicine consultations to US hospitals, giving them immediate access to highly trained neurologists over the Internet. To grow its business, SOC created a full-featured sales and patient management system by using Microsoft Dynamics CRM Online. The project took just 90 days, cost US$200,000 less than other solutions, and gave SOC a single system for managing sales, hospitals, and patient cases. SOC can now offer its services even more broadly by using a customer and patient management system that can scale to answer millions of calls for help.

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