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Emerson wanted to support users across the global company's diverse business divisions with around-the-clock operations to ensure systems are up and running no matter what time zone, to support manufacturing and service delivery and standardize IT system management to reduce costs. The challenge was to adhere to IT Infrastructure Library (ITIL) standard practices, which are vital to Emerson's operation as a management and technology contractor. Emerson implemented Oracle Enterprise Manager to centralize management of the company's 14 Oracle E-Business Suite instances, more than 20 Oracle Database instances, more than 40 hosts, and more than 700 monitored targets supporting diverse manufacturing and service delivery processes.
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