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To generate reports and release IT documents specific to Jaypee Group's various businesses, JILIT used an office productivity suite. Over time, however, this productivity suite posed a challenge: while the creation of IT documents required simple data entry skills, the cost of upgrading and maintaining the suite was exorbitant. They needed an office productivity suite that would cost less to upgrade and maintain and one that would include common editing features that were simple to use. To provide what would be an optimal replacement option for JILIT, IBM proposed Lotus Symphony as a solution. JILIT found user migration to Lotus Symphony to be quick and easy and observed an increased level of user comfort.
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