Date Added: Jan 2011
The client is a major US cable company principally involved in the development, management and operation of broadband cable networks and programming content. With a large existing circuit-switched installed base, this client desired new revenue streams via VoIP market entry while simultaneously providing a seamless billing and customer care experience across its many existing and successful service offerings. The client wanted to enable new VoIP product launch and accelerated development on aggressive timeline and needed operational efficiencies, cost-effectiveness & maximum re-use of existing systems. Patni's VoIP billing solution addressed the critical delivery objectives in a cost-effective, risk-managed engagement model while maintaining a very aggressive delivery schedule. Patni was responsible for the overall program management, vendor management and solution architecture.