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Encoder Products Company (EPC) is a leading designer and manufacturer of premium rotary incremental and absolute encoders used for motion feedback. EPC need to achieve its goal of maintaining long lasting customer relationships and, furthermore, attract new customers. Nevertheless it became increasingly difficult to provide customized products with higher quality and faster delivery at a competitive price. EPC chose QAD to overcome these challenges. They implemented QAD Configurator. The results of deploying were More than 95% reduction of order entry error rates, reduced training for new order entry hires from months to just weeks, established a central repository for product engineering knowledge and rules and enabled the creation of production instructions that were variant dependant and easily understood.
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