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TECO Energy is a Fortune 1000 energy company headquartered in Tampa, Florida. Its business units include Tampa Electric, Peoples Gas System, TECO Coal, and TECO Guatemala. The Information Systems (IS) group wanted to develop comprehensive process documentation to better support business unit operations. However, TECO's process documentation approach was very manual in nature and limited the group's efficiency. TECO engaged a Microsoft certified partner, Visibilty.biz, Inc., to design a Microsoft Visio Premium 2010-based solution to automate and reduce a number of low value manual activities associated with their process diagramming.
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