Engenco: Engineering Firm Slices PC Support Costs by AUD$36,000 a Year, Improves User Services
Engenco is a fast-growing group of businesses servicing companies in the resources, rail, transport, defense, and maritime industries. To give better support to its 350 information workers, Engenco deployed Microsoft System Center desktop solutions and Microsoft Forefront security software. By using Microsoft System Center Configuration Manager 2007 R3, it can ensure consistent, automated software deployment and reduce software image build time by 700 hours annually. With Microsoft System Center Service Manager 2010 SP1, it has reduced help-desk call volume by 20 percent, a productivity gain worth AUD$36,000 (about U.S.$36,400) annually. It has eliminated AUD$66,000 in fees for software previously needed for security and PC incident management.