Enhancing Capabilities of Mission Critical Integral Project

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Executive Summary

The client is a fully integrated telecommunications and information services company that offers a wide range of services and competes in all telecommunications markets throughout Australia. The organization decided to end its maintenance contract with a Tier 1 consulting company due to application maintenance and service levels issues. Mahindra Satyam replaced the provider and took over the production support and maintenance of Integral under extremely challenging timeframes and trying circumstances. Mahindra Satyam took this as an opportunity to demonstrate the ability to effectively lead-manage an enterprise application of this scale and provide value to users of the system.

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