Banking Investigate

Enhancing Customer Service with ATM Remote Management

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Executive Summary

Looking to enhance its customer service through efficient ATM management, Shinhan Bank became one of the first banks in the world to adopt Intel vPro technology. They face the issues in ATM remote management system. Time- and cost-wise, it was inefficient for the bank's personnel to manage more than 5,000 ATMs across Korea and since downtime causes the company to lose customers, prompt error handling and recovery were essential. They deployed to Intel vPro technology for 1,500 of its ATMs. They achieved in which costs were reduced, since the remote management system has enabled ATMs to be managed as a group and Prompt response to breakdowns. ATM breakdowns are now immediately monitored and resolved, minimizing customer inconvenience and preventing the possible loss due to downtime.

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