Banking

Enhancing Customer Service

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Executive Summary

The National Commercial Bank (NCB) was the first bank to be formed in Saudi Arabia and is currently the largest bank their challenge is that the task in hand was to automate the manual processes at the bank, reduce time and costs, and offer an exclusive online channel for corporate customer interactions. They chose a new-generation web-based solution that provides increased flexibility, extensibility and is multichannel-enabled. The result of choosing web-based solution not only streamlined its operations, but also enhanced.

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