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Production Resource Group LLC (PRG), which has 22 offices in the United States, Canada, the United Kingdom, and Japan. Being accessible to customers is essential in an industry where months or years of planning might culminate in a single one-hour show. Their challenge is to increase responsiveness to customers, increase effectiveness of mobile employees and reduce communications costs. They chose Cisco to overcome these challenges. They replaced disparate PBX systems with Cisco Unified Communications and upgrading to Cisco Unified Communications Manager 7.0 to enhance mobility. The results of implementing Cisco Unified Communications were increased speed of communications with mobile employees, enabled employees to work productively from home and saved US$420,000 annually.
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