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Environmental issues look set to dominate the agenda in the 21st century. The council wanted to better understand how employees were deployed, improve visibility of workflow and gain greater financial accountability. A pilot trial involving 250 users at three NERC sites quickly proved the value of Changepoint's professional services automation application and a full-scale rollout followed. Changepoint now has around 1,200 users in NERC and has become core to the organization's workflow management process - from concept to project completion.
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