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No one ever claimed that running a restaurant was easy. In fact, restaurants stand as one of the toughest businesses to run, with a full 60 percent of them out of business within five years of opening their doors, according to Dun & Bradstreet statistics. But with the right mix of good management practices, tenacity, technology, and a great menu and staff, Bertucci's has managed to buck the trend and persevere in a competitive environment. Seven years ago, executives at the Northborough, Mass.-based casual dining chain realized that its Great Plains financial software wasn't pulling its weight. They tested several new options, and decided that Epicor for Hospitality and Entertainment would be the right technology partner to help it reach its goals.
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