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As the country's largest provider of medical supplies to the physician market, Physician Sales & Service, Inc. relies on technology to fulfill the inventory needs of office-based physicians nationwide. Fulfilling that mission means delivering products and services to those customers in a fast, efficient and cost-effective manner. At the core of its operations are 3,000 employees and a robust technology system that each of them can confidently use and access whenever needed. To ensure that those internal customers have at their fingertips round-the-clock expert help desk services, PSS used Epicor's solution for IT Service Management, Clientele HelpDesk. Clientele HelpDesk fills the critical role of keeping PSS' geographically dispersed employees and sales team free from technology downtime via detailed call, asset and knowledge management.
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