Data Management

Equipment Dealer Capitalizes on Support Plan to Build Proactive IT Operation

Date Added: Mar 2010
Format: WORD

Based in Cairo, Egypt, Mantrac comprises a network of construction equipment dealerships throughout the Middle East and Africa. To accommodate expansion through merger and acquisition and prepare for future growth, the company was evaluating several major IT initiatives, including upgrading to Microsoft Exchange Server 2010. To achieve its goals on these projects and improve IT self-sufficiency, Mantrac took advantage of Microsoft Services Premier Support. Through this diverse group of offerings designed to help enterprise IT departments move to a more proactive approach to IT management, the company has accessed comprehensive infrastructure assessment services and engaged in intensive staff training opportunities. Now, Mantrac focuses 80 percent of its IT resources on strategic project management and substantially less time answering help-desk requests and resolving urgent IT issues.