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Dutch chemical group AkzoNobel acquired UK-based Imperial Chemical Industries (ICI) in January 2008. The acquisition required ICI to close its share plans and transition staff in just four months. However, with ICI's share value on the rise, the company needed ExcellerateHRO to ensure efficient, accurate payout to more than 300 participants all at once, while transforming ICI's HR processes in support of a seamless merger. In order to support participants throughout the transition, ExcellerateHRO created a short-term contact centre dedicated to resolving share plan questions and issues. The ExcellerateHRO solution enabled ICI to meet its tight deadline with prompt precision and according to the legal requirements of the acquisition.
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