IT Employment

Express Scripts Uses PeopleAnswers' Software; Turnover Drops 39%

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Executive Summary

Express Scripts maintains several call centers in which representatives assist patients and providers with their prescription drug needs. PeopleAnswers' online assessment solution was selected to improve employee retention, reduce the unavoidable expenses of employee turnover across a vast employment network, and thereby maximize the service level in Express Scripts' multiple call centers. Requiring a high level of service and accuracy for prescription processing, Express Scripts sought out PeopleAnswers' easy-to-use, predictive hiring tool to deploy across offices in 11 states that could identify quality performers early in the recruitment phase.

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