Leadership

Financial Firm Speeds Problem Resolution, Enhances User Experience

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Executive Summary

As a provider of shareholder and employee services, Equiniti has to make sure its systems are available at all times. To reduce the effort required to ensure high availability, Equiniti deployed the beta version of Microsoft System Center Service Manager 2010. The company is reducing its change management efforts, with end-to-end traceability of all IT issues, and is providing a much higher-quality response, and faster resolution, to users.

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