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Financial Services Firm Saves $32 Million

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Executive Summary

A major US financial services firm asked Gartner to review its corporate wide initiatives designed to reduce costs and improve operating efficiency ratios. The challenge was to improve service quality while reducing IT delivery costs, to find efficiencies in global sourcing and application management and advance the maturity of key processes to improve organizational agility, flexibility and cost performance. It reassessed sourcing strategy and sourcing roadmap for efficiency.

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