Firm Transforms Global Customer Support With Online Meetings
The Superstructure Group is a leading provider of technology products and consultancy services for the security intelligence, corporate surveillance, fraud investigation, aviation safety, and risk management industries. They wanted to engage with customers and prospects worldwide while reducing travel, resolve customer support issues more quickly and effectively, increase customer satisfaction, and highlight value of products and services. The Superstructure Group chose cisco to overcome these challenges. They implemented Cisco WebEx technology in which online meetings offer easy access and collaboration for global customers and prospects and web-based demonstrations highlight full capabilities of products and services. The results of deploying Cisco WebEx were customer base is tripled in three years without hiring additional support staff, reduction in time spent troubleshooting issues and reduction in number of support calls by a significant margin.