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First American Title Insurance Company, part of The First American Corporation, used a variety of time-consuming and costly manual processes for provisioning users, including granting access rights to employees. The company also relied on disparate data sources to manage employee identities. In addition, it had no rationale for managing ongoing access. For instance, the company did not have a systematic process to remove access when an employee changed job roles or terminated employment. As part of a standardization project to consolidate its decentralized IT infrastructure, First American implemented Microsoft Forefront Identity Manager 2010 for all 13,500 employees based in the United States.
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