Data Management

FIS Enhances Service Levels for 9,000 Financial Institutions With Increased Systems Visibility and Automation

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Executive Summary

A problem with FIS's IT infrastructure could not only result in a breach of its service level agreement for 99.999 percent uptime but also impact customer revenues and FIS's reputation. While maintaining high service levels across a diverse IT infrastructure, FIS must also minimize costs. FIS established a standardized approach to infrastructure management, which is founded on CA eHealth Performance Manager (PM), CA Spectrum Infrastructure Manager (IM) and CA ESP Workload Automation. These solutions enable FIS to automate core tasks and detect IT performance problems more quickly.

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