Date Added: Jan 2010
Florida Gulf Coast University (FGCU) opened in 1997 to offer higher education opportunities to the rapidly growing population in Southwest Florida. Offering the latest technology on campus is a competitive issue as public universities like FGCU push to keep pace with private colleges providing amenities to attract students. By upgrading its analog telephony system with a converged data and telecom solution, FGCU hoped to cut costs with a centralized network for the single campus/multi-building locations where moves/adds and changes could be handled efficiently. FGCU needed a vendor that could provide expert and cost-saving support services that would reduce or eliminate the need to add extra IT staff. FGCU chose an Avaya Communication Manager Solution featuring Avaya IP Telephony and Avaya call center software.