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Follow In These Footsteps: Provide Excellent Service

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Executive Summary

Zappos.com leads the way with model shipping and return policies. Zappos.com, an online retailer of shoes, apparel, accessories and electronics based in Las Vegas, stresses excellent customer service and fast order processing. With UPS Returns on the Web, Zappos customers can easily try different sizes and colors and return the items they don't want. The company's gross sales have grown 625 percent since 2000, and it is now looking to expand internationally - with an assist from UPS.

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