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Friends Cove Mutual Insurance Company: Revolutionizing Services Across Pennsylvania Through Effective Automation

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Executive Summary

Friends Cove Mutual Insurance Company, located in the historic town of Bedford, Pennsylvania, has served Pennsylvanians for more than 130 years. Friends Cove grew steadily for decades. As the company expanded across the state, staff had to collect and distribute considerable paperwork to geographically dispersed agents and clients. This made it increasingly difficult to serve constituents quickly and efficiently. As the client base grew and regulatory requirements increased, files became challenging to manage. Friends Cove deployed OIT's DocFinity Imaging, Document Management, and Workflow for their solution.

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