Unified Comms

From Business Continuity to Integrated Mobility With Avaya IP Office

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Executive Summary

CST Direct, a leading provider of office machines, was looking for a solution to connect mobile employees and improve the level of service it could provide to its customers. It also required an intelligent call routing system to support its 10 person strong mobile workforce. Avaya IP Office delivered a seamless communications infrastructure, more effectively connecting employees to each other and to their customers by enabling access both through IP VPN Phones and the Power User solution. In addition, Avaya's lower price point on IP Office enabled this small business to invest in enterprise-grade enhanced IP telephony and services.

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