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In one year, Fubon Financial Holdings saved US$2 million in its credit card division, reduced the customer service division's labor costs by 14 percent and reduced product costs by as much as 50 percent. In a maturing financial market, Fubon Financial Holdings needed to evaluate the true operating cost of each of its divisions because of a massive restructuring. Fubon Financial used SAS Activity-Based Management models to gain cost, process and profitability insights, which enabled strategic and operational decision-making that maximized profits, streamlined processes and reduced costs across the organization.
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