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Schiphol Group is an owner and operator of airports. To consolidate and standardise its IT services at the Schiphol location, Schiphol Group decided to outsource the desktop management and help desk support to a professional IT service provider who had, in practice, demonstrated its ability to provide high value support on a large scale. They deployed Fujitsu. The Fujitsu fascinates them with Desktop management, help desk support and IT procurement (Including IMAC service) which is based on Fujitsu's unique Sense and Respond methodology. This methodology guarantees the continuous optimisation of the knowledge level of the service specialists, and the continuous innovation of services and technologies.
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