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Fujitsu Re-Aligns Critical Processes to Support Business Growth

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Executive Summary

Airtricity is Ireland's largest independent energy utility, supplying gas and electricity to over 250,000 customers. To support future business growth, Airtricity required a robust and scalable solution that integrates seamlessly with its existing Customer Information Solution (CIS). Airtricity also ascertained a need for a comprehensive customer communication solution across the credit control, customer billing, customer care, registration, and sales and marketing functions. The company chose Fujitsu to lead the analysis, design, implementation and delivery of the re-engineered processes. Fujitsu provided a system to deliver processes to employees in a recognisable format. Airtricity therefore made considerable cost savings because staff did not require re-training.

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