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Fujitsu Transaction Solutions Inc. is a lifecycle solutions provider of hardware, software, and services for consumer transaction environments in North America. The company needed to lower support costs and improve the reliability of GlobalSTORE, the company's Windows-based retail application, by minimizing the difficulties associated with supporting myriad, site-by-site customized variants. Fujitsu Transaction Solutions deployed BMC Application Problem Resolution System to efficiently capture a complete diagnostic picture of problems in real time - including the detailed system context in which they occur - in order to pinpoint and solve problems more quickly.
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