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FusionStorm Cuts Customer SLA Deployment Time 80 Percent With Service Level Management From Nimsoft

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Executive Summary

The company is a pioneer in this cost-effective, highly efficient segment of enterprise computing which, instead of placing hardware and software on customer premises, delivers the necessary technology via the Internet as a service. The company wants to improve its overall customer satisfaction by deploying customer Service Level Agreements (SLAs) more efficiently and cost effectively. The company uses the NimBUS for SLA monitoring and reporting solution to deliver performance information to its customers.

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