Unified Comms

Gardner-Webb University Leverages Speed, Reliability, and Cost Savings Across a Wide Range of Advanced Telecommunications Applications

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Executive Summary

Boiling Springs, North Carolina - Gardner-Webb University has a long-standing commitment to providing state-of-the-art technology for staff and students, and for many years Avaya solutions have been a central part of the university's growth. They wanted Mobility options for faculty and administrators and multiple channels for communicating. Gardner-Webb University deployed Avaya Communication Manager 5.0; S8500 Server with three G350 gateways; Basic Call Management System in the contact center; 1700 endpoints (largely digital), including approximately 70 Avaya 4600 series IP stations; 20 users of Extension to Cellular and 20 IP Softphones; Avaya Global Services and Software Support Plus Upgrades (SS+U). As a result they improved customer satisfaction.

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