General Fasteners Wraps Up Customer Service With LANSA
General Fasteners is the distributor of fastening, packaging, shipping, and flooring supplies. With the increase in the global demand of company's products, it has built an on-line eCatalogue site with LANSA Commerce Edition that provides improved customer service and reduced call center traffic. Assembled in only four weeks, the visual LANSA-based contact management system called Business Builder has increased the company's internal efficiency. This case study reveals about these two solutions that are integrated directly with a COBOL-based core iSeries system. LANSA has considerably improved and increased the organization's efficiency and productivity leading it to a higher professional level. The challenges faced by the company with web self-service for customers, and windows integration for staff are all discussed in this case study. Visual LANSA used by General Fasteners is designed to develop both Web and Windows solutions for the company. The eCatalogue created by this solution allows customers to place order, track products, and inquire about stock. LANSA offers several advantages such as speed of getting the data, easy maintenance, and good support. A single LANSA skill can let the organization share Web and Windows development between three developers. Both Web and Windows environments are offered with fast DB2/400 data access. LANSA is productive, cost-effective, fast, and easy-to-use solution.