Giant Food Stores Improves Customer Service With Polycom Spectralink Wireless Telephones
Grocery shoppers are walking up and down supermarket aisles, listening to music on the overhead speakers while casually picking out their items. Then comes a noisy barrage of store employees, "Price check on aisle 12," "Cleanup on aisle 4," and "Manager needed at checkout 8." These overhead disturbances interrupt the relaxed shopping atmosphere and disrupt the shopper's experience, as well as slowdown the checkout process. However, GIANT Food Stores has recently taken steps to minimize these disturbances by installing Polycom SpectraLink 8000 Wireless Telephones in its 150 stores in Pennsylvania, Maryland, Virginia, and West Virginia.