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Patient Care Technology Systems (PCTS) is a leading developer of intelligent workflow automation solutions and services which enable health care providers to improve the efficiency and safety of clinical workflows. PCTS wanted to meet the needs of IT help desk and also wanted to meet customer support services. PCTS chose the Giva Service Management Suite over BMC Service Desk Express Suite (Formerly Magic Service Desk) version 9.0 as the single, integrated, hosted solution to address its customer service, IT help desk, knowledge management, change management, and asset management requirements.
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