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Schulte Roth & Zabel is among the top 100 law firms in the world. The attorneys at SR&Z have access to many applications and services to keep them productive. If attorneys are not productive, then they may miss critical deadlines in litigation and securities. They also had low customer satisfaction with the internal help desk. SR&Z selected the Giva Service Management Suite to manage its internal IT help desk. Giva helped them to implement some help desk industry best practices, such as establishing service level agreements and root cause analysis for calls to the help desk.
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