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The client is a global communications leader well known for its products in the wireless and broadband domain. With the goal of improving product quality, the client was constantly on the lookout for reducing product recalls and solving quality problems before they mushroomed. This involved analyzing returns and repairs information, shipment information and manufacturing related information. For analyzing product quality, the client required information on various metrics pertaining to Return Material Authorization (RMA). As part of the exercise, Patni helped the client in customizing and generating standard reports, ad hoc reports as requested by individual users.
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