Date Added: Jan 2011
The client is a leading worldwide supplier of products and services related to water and industrial process treatments. Spurred by the potential of technology advancements to alter the dynamics of business, the client was constantly on the lookout for improving the efficiency of its Customer Service Representatives (CSRs), reduce the cost of service, and enhance the quality of services to its customers. The client sought Patni's services to develop a solution that eliminated uncertainties and inefficiencies associated with its existing systems. After a detailed business process study, the client agreed to implement a customized mobile field force automation solution that would enable the CSRs to capture and post order details accurately.