Global HR Firm Reaches Remote Clients With Web-Based Coaching

Date Added: May 2010
Format: PDF

As one of the three largest human resources consulting firms in the world, the BPI Group, their challenge is to provide one-on-one career coaching services to clients in remote areas, supplement individualized coaching with regularly scheduled webinars and improve internal collaboration among BPI global offices and partners. BPI Group chose Cisco to overcome these challenges. They implemented Cisco WebEx technology. Video-enhanced online training lets BPI coaches conduct one-on-one sessions with remote clients. Interactive features enable coaches to provide immersive learning. Regularly scheduled webcasts enable coaches to cover more ground in individual training sessions. The results of deploying Cisco WebEx technology helped BPI Group grow by 30 percent and spurred internal collaboration among global participants with document- and desktop-sharing tools.