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The client is a Fortune 10 diversified technology, media and financial services company. The business challenges precursor to this engagement were pressure from business to significantly reduce cost base, a regional Network Operation Center (NOC) structure led to global coordination and service issues, incumbent vendor was not aligned to expected business SLAs and non existent centralized asset repository & configuration standards. Microland leveraged its in-house developed smart thinking and Innovation philosophy called SmartA3 (A-Cubed) - a distinct value creation framework that incorporates learning's from years of delivering service excellence to the customers. They achieved significant cost savings with increased SLA's, end to end SLA ownership including vendor management and access to cost effective networking domain expertise troubleshooting support across the globe and round-the-clock.
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