Global Outsourcing Firm Navigates Acquisitions Strategically With SAM

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Executive Summary

When the CIO for eTelecare Global Solutions, a provider of business process outsourcing, joined the company, he used a Software Asset Management (SAM) engagement to quickly gain a comprehensive understanding of the company's software assets. As the company grew, the CIO saw that SAM could be employed in the due diligence phase of potential acquisitions. By applying SAM processes, eTelecare is identifying potential IT burdens prior to finalizing any deals and has continued its relationship with its SAM partner, Universal Management Solutions.

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