Outsourcing Investigate

Global Provider of Business Process Outsourcing(BPO)

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Executive Summary

Sitel business need is to attain a state of standardized audit readiness and compliance across multiple data centers, for meeting PCI DSS requirements, and other forthcoming global regulatory standards and develop multi-tier change and configuration control processes that enables company to meet its goal of providing customers with a low-cost outsourcing solution. Tripwire Enterprise offers file integrity monitoring, configuration assessment and reporting that addresses a wide range of regulatory and operational requirements. The results of choosing Tripwire were achieved and maintained PCI DSS compliance and automated audit reporting to efficiently respond to the ongoing regulatory requirements of its 2000 customers and reduced time spent on audit processes by 80%, and avoiding the costs of increasing headcount by 50 needed to maintain compliance and respond to auditors.

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