Global Real Estate Firm Boosts Productivity by 15 Percent and Cuts Travel Costs

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Executive Summary

Jones Lang LaSalle provides professional real estate services from 750 locations in 60 countries. Many of its 30,000 employees work in outsourced arrangements, managing customer properties on-site, and many others work remotely. Mergers and acquisitions had resulted in a multivendor patchwork of voice communications systems, and workers used a range of Instant Messaging (IM) applications. To unify communications, the company integrated the existing infrastructure with Microsoft Office Communications Server 2007 and Microsoft Exchange Server 2007 with Unified Messaging. With a single click, users can now call one another, initiate IM sessions, and set up conferences. They can also manage their e-mail and voice-mail messages from a single inbox.

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