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Global Telecommunications Company Adopts New Approach To Customer Satisfaction

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Executive Summary

A leading global telecommunications company, continuously driving innovation in the communications and entertainment industry, was seeking a solution to gather and analyze critical information about its customer-facing activities. Capgemini was engaged to develop and implement a Business Intelligence (BI) platform for the company that would empower its managers with advanced tracking tools. The solution has enabled the company to improve activation rates and customer satisfaction, while reducing customer churn and order cancellations. The telecommunications company is one of Capgemini's most esteemed clients with over fifteen years of productive history - working in collaboration to achieve measurable and sustainable value.

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