Golden Village Safeguards More Than 1.5 Million Cinema Bookings a Year With CA Wily Customer Experience Manager

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Executive Summary

Golden Village operates nine multiplex cinemas in Singapore, housing 73 screens. Golden Village's website is a crucial tool for marketing and communications, and handles around 25 to 30 percent of cinema bookings. Poor website performance impacts the customer experience and could lead to revenue loss. With no visibility of transaction quality, identifying and addressing online performance issues was a time-consuming process. CA Wily Customer Experience Manager (CEM), part of the CA Application Performance Management solution, monitors every single transaction on Golden Village's website. The solution provides alerts to performance degradation and enables Golden Village to get to the root of any problems faster.

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