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For many years, Goldsmith Williams Solicitors, a niche legal practice in the United Kingdom focused on remortgages, conveyancing, and traffic accidents, used a fax/mail system for processing new applications. The firm's management realized it needed to differentiate itself from its competitors and could advance this mission through the strategic implementation of new technology. By being the first to offer its clients an online experience tailored to their exact needs, Goldsmith Williams would reduce its turnaround times, increase data accuracy, and gain competitive advantage. Goldsmith Williams selected Oracle WebCenter Suite (previously known as BEA's AquaLogic User Interaction Suite), to create a GWLive.co.uk portal. The portal has changed the way Goldsmith Williams and its customers do business together.
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